TRACK · PREMIUM
Practical AI for public service, used responsibly and with clear accountability.
Public service has a higher bar. Every AI-assisted output has to be accountable, transparent, and defensible, and this track is built around that from the first lesson. Verification comes first throughout: a named person reviews and owns each output, and there's a paper trail. You'll learn where AI helps an agency and write prompts that stay neutral and accurate. Then you'll build communication workflows with a verification gate, and finish with the governance and procurement documents a public body needs.
Bundled
Every course puts human review, accountability, and transparency first. The materials support your judgement. They're not a substitute for official or legal review.
The learning loop
Each loop takes 2 to 5 minutes. There are no long videos or pages to read, and every step asks you to do something.
A quick prime sets up the idea.
A curated clip or visual shows it in action.
You try it yourself in a hands-on exercise.
Instant feedback confirms you've got it.
You finish each course with something you've built yourself.
Your path
Every track follows the same arc: awareness → application → leadership. Start where you fit and work up. Each level goes deeper, and each one ends with an artifact you keep.
Your path · three levels, each with something you keep
Starter · 6 courses
Use it responsibly
Mid · 7 courses
Communicate, verified
Advanced · 7 courses
Govern and procure
Not sure which level? Find your level in 60 seconds
How to read the cards: the aim badge shows the kind of work
Use it responsibly.
Six short courses that help you use AI with confidence and accountability from day one. You'll look at AI through a public-service lens, decide which agency use cases are safe and useful, and write neutral, accountable prompts. You'll set data and trust boundaries as well. You finish with a responsible use-case list, guardrails included.
~1.4 hours · ~510 XP
Understand AI in public-service terms: public value, citizen trust, and where oversight matters.
How you practiseConcept checks, matching AI to public-service tasks, and a short agency scenario.
~16 min · 8 lessons · 85 XP
Start courseDecide which AI opportunities in agency work are both safe and useful.
How you practiseMatching use cases to value and a prioritisation exercise.
~15 min · 9 lessons · 95 XP
Start courseWrite prompts for public-service work that give neutral, clear output you can stand behind.
How you practiseFill-in-the-blank prompt building, A-vs-B quality picks, and a build-it.
~16 min · 9 lessons · 95 XP
Start courseKnow the basic data and trust boundaries before anything sensitive goes near a tool.
How you practise"Select all that apply" data checks and branching scenarios.
~16 min · 9 lessons · 95 XP
Start courseVerify and own every output, with a human firmly in the loop and on the record.
How you practiseSpot-the-problem exercises and ordering the review steps.
~15 min · 9 lessons · 95 XP
Start courseProduce an agency use-case list with guardrails built in. Each use case is risk-rated, reviewed, and owned.
How you practiseA guided build-it, checked against a simple rubric you run yourself.
Completesthe AI-Aware level of this track.
~17 min · 8 build steps · 85 XP
Start courseCommunicate, verified.
Seven courses on public-service workflows that are reliable and easy to review. You'll write traceable prompts, handle citizen and stakeholder communications, and produce briefings. From there you support program work, check for bias and accessibility, and design workflows that verify before anything goes out. The capstone is a citizen-comms workflow with a verification gate built in.
~2.2 hours · ~740 XP
Prompt with traceability and review built in, so you can explain and stand behind every output.
How you practiseFill-in-the-blank prompt building and A-vs-B quality picks.
~17 min · 10 lessons · 105 XP
Start courseProduce clearer citizen and stakeholder communications, and verify them before they go out.
How you practiseA-vs-B clarity picks and a build-it comms workflow.
~17 min · 10 lessons · 105 XP
Start courseTurn documents into briefings and summaries faster, with sources checked every time.
How you practiseSequencing the briefing structure and a verification checklist.
~18 min · 10 lessons · 110 XP
Start courseSupport program and service operations responsibly, with the right escalation points.
How you practiseMatching tasks to support moves and branching "how would you handle this?" scenarios.
~17 min · 10 lessons · 105 XP
Start courseCatch the fairness and accessibility concerns that matter most in public-sector work.
How you practiseA-vs-B fairness picks and "select all" review checks.
~18 min · 10 lessons · 110 XP
Start courseDesign workflows that require source checks and human approval before anything is relied on.
How you practiseOrdering the verification steps and a build-it workflow map.
~16 min · 10 lessons · 105 XP
Start courseBuild a communications workflow with a verification gate built right in.
How you practiseA guided build-it with a rubric self-check.
Completesthe AI-Capable level of this track.
~17 min · 8 build steps · 85 XP
Start courseGovern and procure.
Seven courses for the people who set the rules and buy the tools. You'll design governance that fits public accountability and draft an agency AI-use policy. You'll also evaluate vendors, classify use cases by risk, set up oversight and records, and manage change. The level ends with a governance draft and a procurement evaluation checklist. As everywhere in this track, verification comes first, and nothing here replaces official or legal review.
~2.2 hours · ~790 XP
Design governance suited to public accountability, with oversight that doesn't paralyse the work.
How you practiseBranching governance trade-offs and a build-it model, using the Policy & Governance Generator.
~19 min · 11 lessons · 120 XP
Start courseDraft an agency AI-use policy from reviewed, public-sector clauses.
How you practiseThe Policy & Governance Generator and "select all" clause checks.
~17 min · 11 lessons · 115 XP
Start courseEvaluate AI vendors and tools responsibly, and see past the performance claims.
How you practiseMatching vendor criteria and branching evaluation scenarios.
~20 min · 11 lessons · 120 XP
Start courseClassify use cases by impact and risk so the right approvals attach to the right work.
How you practiseA prioritisation exercise on the Canvas and a risk-tier scenario.
~20 min · 11 lessons · 120 XP
Start courseDesign AI workflows that can be reviewed after the fact, with the evidence to show it.
How you practiseOrdering the oversight steps and a build-it checklist.
~19 min · 10 lessons · 110 XP
Start courseSupport adoption across an agency without fear or unmanaged risk.
How you practiseBranching change scenarios and the Adoption Roadmap Builder.
~18 min · 10 lessons · 105 XP
Start courseBring it together: a governance draft and a procurement evaluation checklist, ready to take forward.
How you practiseA guided build-it with a rubric self-review, using the Policy & Governance Generator and Prioritisation Canvas.
Completesthe AI-Fluent level. Finish every course in the track and you earn the AI-Fluent: Government track certificate.
~18 min · 8 build steps · 85 XP
Start courseCredentials
Progress always adds up to something you can show. The track certificate is verifiable and shareable on LinkedIn.
Finishing any single course
Proof of that course's skill at its band
Finishing the capstone that ends each level
Finished work at AI-Aware, AI-Capable or AI-Fluent level, kept in My Work
Finishing every course in the track
AI-Fluent: Government, verifiable and shareable on LinkedIn
Tracking seats, progress & adoption across the agency
Agency-wide visibility into the rollout
Re-takeable anytime
A live score that shows growth across teams
Start at the level that fits. Every course brings you closer to a capstone you can use and a credential you can show.
A premium Teams plan, with a dashboard, seat management, and consolidated billing.